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Refund and Cancellation Policy

Guarantee: We guarantee that our products will be delivered in new condition without damage.

If the product was damaged at the time of delivery to you (the customer), you may return the product within 30 days (of the delivery date) and TJS will refund the product price or replace the item.*

 

*Note: We reserve the right to exchange, repair or correct a fault/defect rather than providing a refund. This guarantee is subject to some exceptions that are outlined below.

This guarantee does not affect or limit your statutory rights as a consumer.

We are not able to refund the shipping cost as that will have been incurred, and products must be returned at the customer's shipping cost.

 

This guarantee is valid for 30 days from the date of delivery to the customer. Refunds will not be given after 30 days of the date of delivery of the item to the customer (except as required by law).

To claim a refund, the instructions below (and those subsequently provided by TJS staff) must be followed.

 

A refund will not be given in circumstances that include:

  • if the product is not returned within 30 days of the date of delivery to the customer (except as required by law);
  • if the returned product is not received back in its original new and unused condition (more info);
  • if the item received back from the customer has been damaged (damaged after it was delivered to the customer);
  • if the product, once inspected by our staff, is found not to be faulty or damaged;
  • if you have changed your mind and you no longer wish to keep the product;
  • if you have found and/or purchased a product elsewhere.

Before claiming a refund you should check these guarantee/refund exceptions. If one of these exceptions applies, a refund will not be provided and the products may not be returned. If the goods are returned by the customer when one of these exceptions applies, the products(s) will be sent back to the customer with the shippings costs charged to the customer. This guarantee does not affect or limit your statutory rights as a consumer.