When entering my password, it says that it's incorrect


This could be due to one of two reasons:

1. The password is not being entered correctly. Please confirm your password and ensure you are entering the correct characters. Be aware that passwords are 1case sensitive.

2. CAPSLOCK is on. Press 2CAPSLOCK to turn off.

1Case sensitive: Will recognise the difference between upper and lower case characters.2CAPSLOCK: A key on the keyboard which forces typing in all capitals.